Terms of service

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at .

Please contact our Customer service at to get the return address.

Welcome to www.kingcrabharbor.store, a dedicated online platform for high-quality seafood products. By accessing or using this site, you agree to comply with the following terms and conditions.

Account Responsibility
When creating an account, you must provide accurate and complete information. You are fully responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

Product Information
All product descriptions, images, pricing, and availability displayed on this site are provided in good faith. While we strive for accuracy, occasional errors may occur. We reserve the right to correct such inaccuracies without prior notice.

Orders & Payments
Placing an order constitutes a binding agreement to purchase the selected items at the listed prices. Payment must be completed successfully before order processing begins. We accept major credit cards and secure digital payment methods.

Shipping & Delivery
Shipping timelines depend on product availability and destination. Once dispatched, tracking information will be sent to your registered email address. Delays due to unforeseen circumstances—including carrier issues or customs processing—are beyond our direct control.

Returns & Exchanges
We stand behind the quality of our products. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Returns or exchanges are subject to inspection and approval. Perishable goods may be eligible for replacement or refund based on verified condition upon arrival.

Limitation of Liability
To the fullest extent permitted by law, www.kingcrabharbor.store disclaims all liability for indirect, incidental, or consequential damages arising from your use of this site or any related transaction.

Governing Law
These terms are governed by applicable laws without regard to its conflict of law principles. Any disputes arising from or relating to these terms shall be resolved through binding arbitration or in the courts having jurisdiction where the business operates.

Changes to Terms
We may update these terms periodically. Continued use of the site after changes are posted constitutes acceptance of the revised terms.

Contact Us
For questions or support, please reach out to kingcrabharbor@gmail.com. We aim to respond to all inquiries within one business day.